E-commerce
AI customer service agent for a high-volume e-commerce retailer
An agentic system combining natural language understanding with automated decision-making to resolve customer inquiries autonomously, around the clock.
- Client
- TechCorp Solutions
- Industry
- E-commerce
- Duration
- 6 months
- Team
- 8 engineers
The challenge
The retailer was facing high customer-service costs and long response times, and needed an intelligent system to handle inquiries 24/7 while maintaining quality and safe escalation.
Our solution
We built an AI agent combining natural language understanding, retrieval over the knowledge base and automated decision-making, with human handoff and guardrails on any consequential action.
Results
85%
reduction in response time
60%
cost savings on customer service
95%
customer satisfaction rate
Technology
OpenAIPythonReactNode.js
Services used
- AI AgentsWe build AI agents that actually do things: call your tools, work across systems, and complete multi-step tasks, with the guardrails and oversight to run them safely.
- AI DevelopmentWe build custom AI features that make it to production and stay reliable there. From LLM applications and RAG to model integration, evaluation and MLOps.
- API DevelopmentAPIs designed as durable contracts, well-documented, versioned and secure, so consumers can build on them with confidence.
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